Below are instructions to test if your browser is preventing you from logging on to AANA.com. Locate your browser below and follow the instructions to test and reset it if needed.
Google Chrome
1. Open an incognito/private browser window: Press Ctrl + Shift + N on your keyboard at the same time
2. If you’re now able to login with your AANA User ID and Password, you need to reset your browser:
- press Ctrl + Shift + Del at the same time
- check Cached Images and Files
- select Clear Data3. You should now be able to login to AANA.com
Microsoft Edge
1. Open an incognito/private browser window: Press Ctrl + Shift + N on your keyboard at the same time
2. If you’re now able to login with your AANA User ID and Password, you need to reset your browser:
- press Ctrl + Shift + Del at the same time
- check Cached Images and Files
- select Clear Now3. You should now be able to login to AANA.com
Firefox
1. Open an incognito/private browser window: Press Ctrl + Shift + P on your keyboard at the same time
2. If you’re now able to login with your AANA User ID and Password, you need to reset your browser:
- press Ctrl + Shift + Del at the same time
- check Cached Images and Files
- select Clear Now3. You should now be able to login to AANA.com
Safari
1. Open an incognito/private browser window: Press Command + Shift + N on your keyboard at the same time
2. If you’re now able to login with your AANA User ID and Password, you need to reset your browser: Press Option + Command + E at the same time
3. You should now be able to login to AANA.com